Phone Verification

Ensures the accuracy of the phone numbers you collect

This service checks in real-time if a phone number is active, inactive or unknown on a network carrier.

For accuracy it also performs a format check and will return the status and current carrier for each number entered.

Features

  • Validates phone numbers in real-time as they’re entered
  • Easy integration into website with a secure API

Benefits

  • Streamlines data entry processes
  • Ensures only accurate telephone information enters your database
  • Saves time for call centre and customer service centres as staff only call accurate telephone numbers
  • Increases productivity of call centre and customer service staff
  • Enhances customer experience using their preferred method of contact
  • Maintain compliance and mitigate risk of telemarketing violations for SMS and call centre marketing
  • Maximise revenue opportunities by saving on time and costs of using inaccurate data
  • Reduce printing and postage cost by switching to SMS-based customer communication

 

Verification is powered by Reachtel.

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Live phone number validation demonstration

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What our customers think about us

  • “We chose Mastersoft’s Harmony Hosted address validation service over many others we evaluated because it was easy to integrate into our customers’ eCommerce website checkouts. It provides our customers’ with a slim-line checkout which improves conversion rates and grows revenue. It reduces custom errors with shipping addresses which decreases lost orders and customer service issues and most importantly it contributes to lower fraud rates. The Harmony Hosted address validation software is reliable and fast. Our retail clients process tens of thousands of address requests each and every day of the year. The Mastersoft team provides us with outstanding service, their technical support team are always incredibly fast in their replies to any questions we have or configuration settings we require. So glad we found them. It’s great to have a service you can rely on.”

    Andrew Maver
    Co Founder & Director, NOW Solutions
  • “The 30-day free trial allowed us to experience Harmony’s easy setup process and superior validation success rates. By partnering with Mastersoft, we can now relax in the knowledge that the data we’re collecting will be cleaner and will help with improved customer acquisition and order delivery rates.”

    Stefani Michael
    Marketing and Online Sales Manager, Maggie Beer Products
  • “The Harmony Hosted address validation system has been instrumental in improving our e-commerce conversion rates, reducing cart abandonment rates and significantly reducing incorrect address entry by our customers.
    We can’t even begin to count the hours, and dollars we’ve saved by integrating Mastersoft’s address validation system with our site.”

    Mohamad Hannaway
    Manager (Web & Customer Relations), ‎A&H Frameshop Pty Ltd
  • "Makes a real difference being able to validate your addresses in the system and also have any new customers who provide address details pre-validated. Time efficient and effective.
    We also added in the Company lookup tool which validates ABN and official company name. Accurate data is now a given."

    James Clampett
    Director, Philanthropy & Impact Investing, The Benevolent Society
  • “Very good app for Salesforce and really affordable too. The setup and support have also been good would recommend this app for sure.”

    Juan Maart
    IT Business Analyst, ADRA International
  • “Mastersoft have become a very important business partner for Allianz Australia - the Harmony Software suite is now a critical component that supports a number of our Allianz Insurance systems.
    Over the last 2 and a half years, Mastersoft has delivered a great customer service which has been critical to the success of a major Allianz Insurance project – a project dependent on correctly capturing Australian addresses.”

    Allianz Australia
  • “You want to have a partnership with your vendors, and it’s really a two-way street. That’s been the difference with Mastersoft.
    It’s been a very even keeled partnership, and we know that we can be transparent with each other.”

    Caroline Woodhill
    Vice President IT – Asia Pacific, Accor Plus
  • "We have been using Harmony Hosted within our Business for the last couple of years and it’s been deployed within Salesforce and other Applications giving us the validation we needed for selection of Address and ABN data, allowing us to get the correct details every time. Harmony Hosted has also assisted us in cleansing our original data set, which has improved our overall data in these areas. Excellent product to deploy on any Application for Address and ABN Validation. Well done Team."

    Kathy James
    System Development Manager, Fleetcare
  • "Would definitely recommend Harmony Hosted if you are looking for Australian address validation. Technical support was fast and efficient when required. A good, cost effective solution."

    Colin McNabb
    Executive Manager, Irene Gleeson Foundation

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